This policy applies to bookings made with Himalayan Adventure through himalayansport.com, by telephone or directly with authorised staff.
Unpaid booking requests
An unpaid request may be withdrawn without charge. Contact the team promptly and quote the booking reference so the reserved seats can be released.
Customer cancellation
- More than 48 hours before the scheduled departure: 100% of the activity amount paid is eligible for refund.
- Between 24 and 48 hours before departure: 50% of the activity amount paid is eligible for refund.
- Less than 24 hours before departure or non-attendance: no refund.
Approved custom cruise charters, private events or group programmes may have specific cancellation terms communicated before payment. Where clearly accepted before payment, those specific terms take precedence for that booking.
Rescheduling
A rescheduling request made more than 24 hours before departure may be accepted once, subject to capacity and operating conditions. Any price difference must be paid. Rescheduling is not guaranteed.
Weather and operator cancellation
Himalayan Adventure may delay, modify, reschedule or cancel a ride because of unsafe weather, water conditions, equipment issues, government directions or other operational safety requirements. If we cancel and the customer does not accept a suitable alternative, 100% of the affected activity amount paid will be eligible for refund.
Late arrival
Customers should report at the time communicated with the booking. Late arrival may reduce ride time or be treated as non-attendance where the departure cannot be delayed. Any accommodation remains subject to operational capacity.
How to request cancellation
Email hello@himalayansport.com or call REPLACE_WITH_OFFICIAL_PHONE. Include the booking reference, customer name, registered phone number and reason for the request.
Refund method and timeline
Approved online-payment refunds are initiated to the original payment method. Approved cash refunds are coordinated directly with the customer and recorded by authorised staff. We normally initiate an approved refund within 5–7 working days; the bank or payment provider may require additional time to credit it.